Billing
All patients with valid Medicare card are bulk billed every day. Gap payments are also incurred for some procedures, and Skin Cancer screening. Please speak to your doctor or one of our receptionists for more details.

Opening Hours
Mon – Fri – 9:00am to 5:00pm
Sat, Sun & Public Holidays
(Please call us to find out)

After Hours
For emergencies, please call an Ambulance on 000.

Length of consultation
Normal consultation is around 10 minutes with a few minutes for the doctor to enter notes. Therefore, when some patients extend their consultation over the scheduled time and when medical emergencies happen, doctors usually run a little late. So, we appreciate your cooperation by asking the reception staff to book you double appointments if you feel you have multiple or complex issues.

New to our practice?
Please download our “New Patient Registration Form“, fill it up, and bring it along at your appointment time.
This shall reduce your waiting time upon arrival. Please do not forget to bring your Medicare Card, Healthcare Card/Concession Card, Private health fund, and a photo ID (eg, driving license, student ID, or passport).

Repeat Scripts
For those patients on ongoing medications, we offer walk-in script appointments. Please ring the clinic beforehand to advise the reception staff of the medication you are after (name of medications & doses).

Walk-in patients
Depending on the medical need and urgency, we offer walk-in appointments to our patients. Please expect longer waiting time as doctors will squeeze you in between patients who have already booked appointments.

Results
It’s very important to follow up about your results after you have done the test. So, it’s always best that you book a follow up appointment with your doctor one week later from the time of initiating the investigations, unless instructed otherwise by your doctor.  Thank you for not asking for results over the phone, it is always recommended to book an appointment with your doctor to discuss your lab results.

Non attendance of an appointment
We require at least 2 hours notice of cancellation if you are unable to attend your appointment. Whilst we do understand that emergencies and unforeseen circumstances arise from time to time, failure to advise us in a sufficient time may result in a $15 fee being charged to your account; which needs to be paid before your next consultation.

Referrals and Letters
Referrals/Letters/Forms require an appointment with your GP.

Privacy
Your medical record is a confidential document and we are committed to maintaining the confidentiality of your personal health information at all times. Therefore, only those authorized, and only whenever required, can access this information. Also, be assured that your information will not be disclosed or shared with any third party without your signed consent.

Phone Calls to Doctors
Because the doctors are always busy consulting, it is rarely that you can speak to your doctor via telephone directly. If you need medical assistance, you can request to speak to one of our nurses. Otherwise, making an appointment is the best way to get in contact with your doctor.

Mobile Phones
Whilst in the waiting area or with your doctor, we request that mobile phones be switched OFF or placed on silent. Your doctor has the right to immediately end your consultation should you choose to answer your phone during consultation.

Reminder/Recall system
We at Northern Clinic are committed to promoting preventative healthcare; therefore and on regular basis, we mail out our patients with some reminder letters to advise them when they are due for any relevant preventative health services. This is a courtesy reminder and if you wish not to be included in this recall/reminder system, please advise our reception staff.

Patient Feedback
If you have a problem, please speak to your GP or the Practice Manager. If you wish to take a matter further, contact:

Health and Community Services Complaint Commissioner
PO BOX 199
Rundle Mall SA 5000